Privacy Policy

Last updated: April 29, 2026

This Privacy Policy explains how WaveMAX Laundry ("we," "us," or "our") collects, uses, and safeguards information when you visit our website, use our services, or contact us. We are committed to protecting your personal information and being transparent about our practices.

Information We Collect

We collect information you provide directly to us, such as when you:

• Submit a contact form, request a quote, or schedule a service
• Sign up for pickup-and-delivery laundry service
• Subscribe to our email newsletter or text messaging program
• Respond to a survey, leave a review, or open a support request
• Use our self-service or wash-dry-fold services in person

Information collected typically includes your name, email address, phone number, mailing address, and any details you choose to share in your message or order. If you sign up for pickup-and-delivery, we also collect service preferences, special instructions, and order history.

We do not directly process or store credit card numbers. All payment transactions are handled by PCI-compliant third-party payment processors.

How We Use Your Information

We use the information we collect to:

• Schedule, deliver, and bill for laundry services you request
• Respond to your inquiries, support requests, and feedback
• Send you order confirmations, service updates, and account notifications
• Send promotional emails or text messages — only if you opted in
• Improve our website, services, and customer experience
• Comply with applicable laws and protect our rights and the rights of others

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences, analyze site traffic, and deliver a better experience. We may use first-party cookies as well as services like Google Analytics that use third-party cookies.

You can control cookies through your browser settings. Disabling cookies may affect some site functionality. We honor "Do Not Track" browser signals where technically feasible.

Sharing of Information

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers who help operate our business (payment processors, email delivery, hosting, analytics, scheduling/CRM software). These providers are contractually obligated to protect your information.
• Local franchise locations when you contact a specific store, so the local team can serve your request.
• Legal compliance when required by law, subpoena, or to protect the safety, rights, or property of WaveMAX, our customers, or others.

Text Messaging (SMS) Program

If you opt in to receive text messages from us, you agree to receive automated marketing and service messages from WaveMAX Laundry. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for assistance. We do not share or sell mobile phone numbers collected for SMS purposes with third parties for their marketing purposes.

Email Communications

We comply with the CAN-SPAM Act. Every promotional email we send includes an unsubscribe link. Service-related emails (order confirmations, etc.) may continue as long as you have an active service relationship with us.

Data Security

We use industry-standard technical and organizational safeguards — including SSL/TLS encryption for our website, regular security monitoring, and restricted access to personal information — to protect your data. No method of transmission or storage is 100% secure, but we work to maintain protections appropriate to the sensitivity of the data we hold. In the event of a data breach affecting your personal information, we will notify affected users by email within 30 days as required by applicable law.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Your Rights

Depending on your state of residence (including California, Colorado, Virginia, and others with comprehensive privacy laws), you may have the right to:

• Request a copy of the personal information we hold about you
• Request that we correct inaccurate information
• Request that we delete your personal information
• Opt out of marketing communications at any time
• Opt out of the sale or sharing of personal information (we do not sell)

To exercise these rights, contact us using the information below. We will verify your identity before processing the request.

California Residents (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act, including the rights listed above. We do not sell personal information as defined under the CCPA. We do not knowingly collect or sell personal information of minors under 16.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing information.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be posted prominently on this page.