Question 1

Do your machines take quarters?

Accepted Answer

No!! and no more lugging around bags or quarters! At WaveMax you have two options... you can pay directly at the machine with the LaundryCat App, or you can buy a reloadable Laundry Card from our Kiosk. Our Kiosk excepts CASH and all major CREDIT CARDS. You can also use EBT cash benefits cards as well as Google or Apple pay.

Question 2

What is a Laundry Card?

Accepted Answer

The Laundry Card is a reloadable card that is used to pay at each machine. When using a laundry card you can instantly see your balance remaining, your usage details and even get a text message when your laundry is complete.  Our attendants are standing by to assist you in getting your reloadable card from our kiosk should you have any questions. Please note that all sales are final and refunds cannot be given for remaining balance.

Question 3

What happens if I lose my Laundry Card?

Accepted Answer

No Worries! if your card is lost or misplaced the remaining balance can be replaced on a new card using your phone number.  Please note that this requires your card be registered with your phone number.  Registration is done at the kiosk and takes under a minute.  Although its not required to register your card it is highly encouraged.  Attendants are standing by to assist should you have any questions on how to register your card.

Question 4

Are laundromat washing machines clean?

Accepted Answer

Laundromat washing machines are routinely cleaned. However, it's always a good idea to check the machine before using it to ensure it's clean. Here at WaveMAX, our machines are cleaned and inspected regularly, so you can rest assured that your clothes will come out clean and fresh. You can even run a 'Sanitize' cycle to rinse the machine thoroughly using the OMNI Solutions UV sanitization system.

Question 5

Do I need to sort my clothes into different colors (whites and colors)?

Accepted Answer

We'll take care of all the separating for you if requested! Please let us know if there is anything special you would like done with your clothes. We try to accommodate all requests.

Question 6

Do I need to weigh my laundry?

Accepted Answer

No, you don’t have to weigh your laundry. We have a scale on-site for weighing clothes before they are washed! This helps ensure the best results for your laundry.

Question 7

Do you accept credit cards?

Accepted Answer

We are happy to take all major credit cards for our self serve and  wash-dry-fold service, so you don't have to worry about carrying any cash or coins!

Question 8

Do you do bulk laundry for commercial establishments?

Accepted Answer

Yes, we offer bulk laundry services for commercial establishments. We have a range of machines that can accommodate large loads of laundry.

Question 9

Do you dry my clothes?

Accepted Answer

Yes, we dry your clothes as included in our wash-dry-fold laundry service unless you request otherwise.

Question 10

How do you use a self-service washing machine?

Accepted Answer

To use a self-service washing machine, you'll need to add your clothes to the machine, lock the door, add your detergents, select the cycle you want, set your laundry card on the card reader and hit start. After the cycle is finished, you'll need to remove your clothes and put them in a dryer.

Question 11

How does commercial laundry work?

Accepted Answer

The process of commercial laundry begins with sorting. Clothes and linens are sorted by color, fabric type, and filthiness. Once sorted, they are loaded into washing machines. These machines are often much larger than residential machines and can accommodate more items simultaneously.

Question 12

How does self-service laundry work?

Accepted Answer

You’ll need to purchase a laundry card from the attendant or vending machine. Once you have your card, you can activate it by putting money on it at the register. These machines take cash and credit cards. After your card is activated, you can begin using any of the washers or dryers in the laundromat.

Question 13

Is a wash-dry-fold laundry service worth having than doing the laundry myself?

Accepted Answer

A wash-dry-fold laundry service can be worth having if you do not have the time or ability to do your laundry. These services can be beneficial if you have a large family or live in a small space where washing and drying laundry is difficult. The convenience of having someone else do your laundry for you can be worth the cost of the service.

Question 14

Is my identity and payment information protected?

Accepted Answer

We believe in protecting your privacy, and we work hard to keep all the information stored about you confidential. Your payment details are never shared or sold to anyone.

Question 15

What are the benefits of commercial laundry?

Accepted Answer

There are many benefits of using commercial laundry services, especially for businesses. Commercial laundry services can save businesses time and money. They can also ensure that clothes and linen are cleaned correctly and consistently. This can be especially important for businesses that require a high level of cleanliness, such as restaurants or hospitals.

Question 16

What are the benefits of using a self-service laundry?

Accepted Answer

Some benefits of self-service laundry include convenience, flexibility, and affordability. Self-service laundry allows you to wash and dry your clothes on your schedule.

Question 17

What happens if my clothes are damaged?

Accepted Answer

We're always grateful when our customers take the time to inform us about any issues with their orders. This rarely happens, but if it does, we'll work hard with you to find a fair solution!

Question 18

What is commercial laundry?

Accepted Answer

Commercial laundry is the process of cleaning clothes and linen for businesses. It usually involves high-volume machines and other specialized equipment. Laundromats often provide commercial laundry services.

Question 19

What type of products do you use for Wash and Fold service

Accepted Answer

We use generic detergents available at most big box stores.. Hypoallergenic Scent Free, and premiums such as Tide and Gain are available for an additional charge.  For fabric softeners we generally use Downy.

Question 20

When is the last wash available?

Accepted Answer

We know how important it is to get your laundry done quickly, so we let you start the last wash 60 minutes before closing. You can even use the dryer until all of our clothes are completely dry! Closing times vary by location.

Question 21

Where Do I Find Your Closest Location?

Accepted Answer

WaveMAX Laundry has multiple laundromats in different locations around the country. Find your nearest WaveMAX laundromat by checking our “Locations” page on the website.

Question 22

Why is it important to dry and fold clean laundry promptly?

Accepted Answer

Clean laundry can quickly become wrinkled if it is not promptly dried and folded. Wrinkles are difficult to remove and require special care or treatments. Also, laundry that is not thoroughly dried can develop mildew or mold, affecting your health. It is essential to dry and fold clean laundry promptly to keep it looking its best and prevent potential health hazards.

Question 23

Will you wash and dry my clothes with other people's clothes?

Accepted Answer

No, we will not wash and dry your clothes with other people's clothes. We understand that you may have specific laundry needs or preferences, and we want to respect your wishes. We will wash and dry your clothes separately from other people's clothes to ensure that they are handled according to your instructions.

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